Return, Refund & Cancellation Policy
At Shivalays, our intention is to make certain your whole pleasure together with your buy. If for whatever reason, you’re disappointed along with your buy, you may go back to us within 7 days of receipt. Claims for lacking items or objects damaged in transit ought to be acquired 24 hours of receipt of products.
If you received an incorrect product and defective/faulty product. Product must be unused and undamaged by you and must have all the original tags attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Products are defective/faulty only if they are received in a damaged condition. Where possible and if you wish, we will exchange the faulty product(s) no refund will be provided. Please note, that we try to make every effort to display the product colours as accurately as possible on our website, but colour of the products displayed on your monitor may vary with the actual product depending on your monitor’s resolution. Any defect or incorrect product shall be informed to us immediately within 24 hours and delay in reporting of defect will not be entertained. For money refund we shall process the request after the request from the customer and release the amount within 21 days only after scrutinizing of product and its fault by the Management of Shivalays. You have the option of exchanging the object(s) or receiving money back for the overall quantity of the object purchased (much less shipping charge). Refunds on again items may be issued in the identical payment form as tendered at the time of buy. If the price became made by credit card or Paypal, as soon as we acquire the product we can credit score your account.
How to return or alternate an item:-
Please ship us an email and call before starting up the go back. We recommend you to send through a dependable courier or velocity put up with a tracking quantity. Return transport prices are the obligation of the consumer. We aren’t liable for lost or damaged programs. Pack the product in a narrow p.c. With bubble packing in order that they may be secure throughout transit. NOTE:- you must capture 360 degree video of the parcel without pausing it in between So that you can have the proof regarding the product to show the company in case you have received damaged product/duplicate product.